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RETURNS & EXCHANGES POLICY

Because our products are made-to-order, it will only quality for return, replacement or exchange if the item is:

  1. Significantly different from the description or sample shown to you;
  2. Damaged due to the fault of our factory or the carrier;
  3. Not what you ordered;

If your purchase meets the above criteria, please contact us at: Support@customkay.com to start the complaint process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Photos of the whole product front and back
  • Photo of the Shipping label

Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because of the item that does not fit you.

Note: We do not accept returns or exchanges if you change your mind after receiving your order. Once an item has been received in normal condition, it cannot be returned.

How long does a replacement or return take to process?

We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, replacement generally takes 7 – 14 business days to arrive.