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FAQs

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

We process all orders as soon as we can, allow 3-5 business days production time for your order to be printed and packed, average shipping times are from 3-5 business days .

TRACKING

Tracking numbers will be updated after your order has been shipped.

Tracking numbers will be automatically sent to you via the email or phone provided in our system

If you don't have a tracking number after 7 business days please email us at

Support@customkay.com

FRAMING

In order to offer our customers the lowest price possible and offer free world wide shipping all of our canvas art comes unframed , we leave a white boarder around our art for ease of framing , You can stretch our canvases over a wooden stretcher bar frame have it framed with a coloured boarder or have it set into a glass frame what ever best matches your current decor.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to

Support@customkay.com  and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.